ORDERS AND RETURNS

AFOR COMPANY s.r.l. (hereinafter referred to as"Seller") grants the right to withdraw from the contract to its Customers who purchase products on the website centogrammi.com without incurring any penalties and for any reason, within ten (10) working days from the day on which the purchased products are received. To withdraw from the contract you must send written confirmation of your will to do so by registered letter with return receipt of delivery to AFOR COMPANY s.r.l. - Via Vibrata, 113 - 64016 S. Egidio alla Vibrata  - Teramcentogrammio - (Italia).

AFOR COMPANY s.r.l. will contact you at the indicated email address to provide the authorisation number, the BRT label, already completed for the shipment of the package, and the details of the pick-up  by the courier, which has already been booked.

The Right of Withdrawal - in addition to complying with the terms and procedures described above - will be deemed as having been successfully exercised if and when the following conditions have been met:

  • the products must not have been used, worn, washed or damaged;

  • the tags identifying the products, and the labels, must still be attached to the same:

  • the products must be returned in their original packaging;

  • the returned products must be sent to the Seller in a single shipment. Indeed, the Seller reserves the right not t o accept garments from the same order if they have been returned and shipped at different times;

  • The returned products must be delivered to the courier within ten (10) days, with effect from the order receipt date.

 

The Seller will be liable for the costs of returning the item. The purchaser must send the item for which they are exercising the right of withdrawal to AFOR COMPANY s.r.l. - Via Vibrata, 113 - 64016 S. Egidio alla Vibrata  - Teramo - (Italia)., within 10 working days from the receipt of the same, only by BRT express courier courier, using the pre-compiled BRT label that will be sent to the same by the Seller once it has received the communication specifying the purchaser’s will to return the goods. The purchaser will await the arrival of the BRT courier already booked by the Seller for the date indicated in the details of the pick-up at the address indicated in the order. Should the purchaser use any other method to return the goods, any loss of or damage to the same will not entitle the former to a refund of the price paid.

If the Right of Withdrawal is exercised in line with the procedures and terms indicated, the Seller will refund any amounts already received for the purchase of the products.

The amounts will be refunded as soon as possible: the time required to view the refund on the credit or debit card used for the payment will in any case depend on the Bank that has issued the card. In any case, you will receive a refund equal to the price of the returned items. We will activate the refund procedures once a check has been performed on the correct execution of the terms and conditions set forth above, as indicated in paragraph 8 of the General Terms and Conditions of Sale.

Should the recipient of the products indicated on the order form fail to correspond with the person who has paid the amounts due for their purchase, the refund of said amounts, if the right to withdrawal is exercised, will in any case be made by the Seller to the party who made the payment.

The value date of the refund will be the same date as the day on which the relative amount was charged; as a result you will not be subject to any losses in terms of bank interest.